We want you to be happy with your Decorus Fashion purchase. If you receive a product that qualifies for return or exchange, please contact us within the applicable return period mentioned on the product/order information.

Eligibility

Products may be eligible for return or exchange when:

  • The incorrect product was delivered
  • The product is damaged or defective upon delivery
  • The product received differs materially from the product ordered

Products must generally be returned in their original condition, unworn and unused, with original tags and packaging intact.

Non-Returnable Conditions

A return may not be accepted if the product:

  • Has been worn or used
  • Has been washed
  • Has been damaged after delivery
  • Is missing original tags or packaging
  • Shows signs of alteration
  • Is returned after the applicable return period

Return Request

To initiate a return or exchange, contact us with:

  • Order number
  • Customer name
  • Registered mobile number
  • Reason for return
  • Relevant photographs or videos, where applicable

WhatsApp: 7501456339
Email: DecorusFashionOfficial@gmail.com

Refunds

Once the returned product is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be processed through the original payment method or another appropriate method.

The time required for the refund to reflect in your account may depend on your bank or payment provider.

Exchanges

Where applicable and subject to stock availability, an eligible product may be exchanged for another size or product.

If the requested replacement is unavailable, an alternative resolution may be offered.

Important

Please do not send a product back without first contacting our support team and receiving return instructions.